Why Negotiation Rules Matter
Buyers on Facebook Marketplace negotiate. It is one of the most common interactions on the platform. "Would you take $50 for that?" is a message every seller sees multiple times a day.
Without clear rules, an AI agent could accept any offer, reject everything, or say something unhelpful. PilotAgent's negotiation rules let you define exactly what the AI can agree to, so deals close automatically at prices you are comfortable with.
How to Set Up Negotiation Rules
In your PilotAgent dashboard, navigate to the Profile Builder and open the Policies tab. This is where you define your pricing and negotiation preferences.
Setting a Minimum Acceptable Price
For each listing or as a general policy, you can define:
- Minimum price you will accept for an item
- Maximum discount percentage (for example, no more than 15% off listed price)
- Firm price items where no negotiation is allowed
When a buyer makes an offer below your minimum, the AI will politely decline and suggest a counter-offer closer to your acceptable range.
How the AI Handles Common Scenarios
Lowball offers: The AI will not accept offers that fall below your minimum. Instead, it will acknowledge the offer and suggest a price within your acceptable range. It does this politely without being confrontational.
Reasonable offers: If an offer falls within your acceptable discount range, the AI can accept it and move the conversation toward pickup or delivery details.
Bundle requests: When a buyer asks about multiple items, the AI references the individual pricing rules for each item and can suggest a fair bundle price.
"What is your best price?": The AI will respond based on your settings. If you allow some flexibility, it may offer a small discount. If the item is firm, it will say so clearly.
Best Practices
Start with a percentage discount limit rather than a fixed dollar amount. A 10-15% maximum discount works well for most sellers as a starting point.
Mark high-demand items as firm price. If something is going to sell quickly anyway, there is no reason to allow negotiation.
Review your rules monthly. As your inventory changes, your pricing strategy should change with it. Items sitting longer may benefit from more flexible negotiation rules.
The Result
Your AI agent handles price conversations the same way you would, but instantly and around the clock. Buyers get a fast response. You keep your margins intact. Deals close without you needing to type a single message.