Privacy Policy

    Last updated: August 15, 2025

    1. Information We Collect

    When you use PilotAgent, we collect the following types of information:

    • Account Information: Name, email address, and password when you create an account
    • Facebook Marketplace Data: Messages, conversation content, and buyer inquiries through our Chrome extension
    • Usage Data: How you interact with our service, including message counts and feature usage
    • Payment Information: Billing details processed securely through LemonSqueezy
    • Lead Capture Data: Contact information (names, emails, phone numbers) captured from conversations

    2. How We Use Your Information

    We use your information to:

    • Provide AI-powered auto-reply services for Facebook Marketplace
    • Generate contextual responses to buyer inquiries
    • Track usage and enforce subscription limits
    • Process payments and manage subscriptions
    • Capture and organize leads from conversations
    • Improve our AI models and service quality
    • Send important service updates and notifications

    3. Data Sharing and Third Parties

    We share your data with:

    • OpenAI: Our AI service provider for generating responses
    • LemonSqueezy: Payment processing and subscription management
    • SendGrid: Email notifications and alerts
    • Cloud Database: Secure data storage infrastructure

    We never sell your personal data to third parties or use it for advertising purposes.

    4. Facebook Data Usage

    Our Chrome extension accesses Facebook Messenger content solely to:

    • Read incoming buyer messages on Facebook Marketplace
    • Generate appropriate AI responses
    • Capture lead information when shared by buyers
    • Track conversation context for better responses

    We comply with Facebook's Platform Policy and do not store unnecessary Facebook data.

    5. Data Security

    We implement industry-standard security measures:

    • HTTPS encryption for all data transmission
    • JWT-based authentication with secure tokens
    • Database encryption and access controls
    • Enterprise-grade cloud infrastructure security
    • Regular security audits and updates
    • Limited data access on a need-to-know basis

    6. Data Retention

    We retain your data as long as your account is active. When you cancel your subscription:

    • Account and lead data are retained for 30 days
    • AI conversation history is deleted immediately
    • Payment records are kept for tax and legal compliance (7 years)
    • You can request immediate data deletion by contacting us

    7. Your Rights

    You have the right to:

    • Access your personal data
    • Correct inaccurate information
    • Delete your account and data
    • Export your lead capture data
    • Opt out of non-essential communications
    • Withdraw consent for data processing

    8. Contact Us

    If you have questions about this Privacy Policy or your data, contact us at:

    SJJ Management Ltd
    Trading as: Pilot Agent
    Registered in: United Kingdom
    Email: contact@pilotagent.ai
    Website: www.pilotagent.ai

    9. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of PilotAgent after changes take effect constitutes acceptance of the updated policy.