Question 1

What is PilotAgent and how does it work?

Accepted Answer

PilotAgent is a Chrome extension that automatically replies to Facebook Marketplace messages using AI. Install the extension, connect it to your PilotAgent dashboard with your Chatbot UUID, configure your AI profile, and it handles buyer conversations while you focus on other things. It works on facebook.com/messages. Make sure to click the Marketplace tab in the sidebar.

Question 2

Why is the extension not responding to messages?

Accepted Answer

Common causes include an invalid or missing Chatbot UUID, the extension being disabled, not being on facebook.com/messages with the Marketplace tab selected, or exceeding your monthly message limit. Verify your Chatbot UUID in dashboard settings, check that the extension is enabled, and review your usage in the dashboard.

Question 3

How do I improve the quality of AI responses?

Accepted Answer

Update your AI profile with specific business information using the Profile Builder. Add your product details to the listings page, set negotiation rules for pricing, specify your business tone and style, and test responses in the AI Playground before going live.

Question 4

What happens when I reach my monthly message limit?

Accepted Answer

You can upgrade to a higher plan for more responses, wait for your next billing cycle to reset, or handle remaining conversations manually. PilotAgent sends email alerts at 80% and 90% usage so you can plan ahead. Plans range from 1,000 responses/month (Starter at $10) to 10,000+/month (Enterprise at $50).

Question 5

Does PilotAgent capture buyer contact information?

Accepted Answer

Yes, lead capture is included on all paid plans. PilotAgent automatically extracts buyer name, phone number, email address, and physical address from conversations using AI. Leads are stored in a built-in CRM where you can filter, search, and export them as CSV files. Email notifications alert you when new leads are captured.

Question 6

Can I pause the AI for specific conversations?

Accepted Answer

Yes, PilotAgent supports per-chat pause. You can pause and resume AI responses for individual conversations from both the dashboard and the Chrome extension. This lets you take over a conversation manually without disabling the AI for all your other chats.

Question 7

Does PilotAgent require Meta API approval?

Accepted Answer

No. PilotAgent works as a Chrome extension that runs directly in your browser. There is no Meta API approval process, no app review, and no developer account needed. Install the extension, configure your dashboard, and it works immediately.

Help & Support Centre

1. Install Extension

2. Configure Settings

3. Start Automating

What it does:

What it doesn't do: