The All-or-Nothing Problem
Most automation tools give you one switch: on or off. When you need to step in on a specific conversation, maybe a VIP buyer or a tricky negotiation, you have to disable your AI entirely. Every other buyer waits in silence while you handle one chat.
PilotAgent handles this differently.
How Per-Chat Pause Works
Every active conversation in PilotAgent can be paused individually. When you pause a specific chat:
- That conversation stops getting AI replies. The buyer will only hear from you directly.
- Every other conversation keeps running. Your AI continues responding to all other buyers normally.
- The pause persists. It stays paused until you resume it, even if you close the browser or log out.
Where to Pause
You can pause a conversation from two places:
From the dashboard: In your PilotAgent dashboard, find the conversation and toggle the pause switch. This is useful when you are reviewing conversations and spot one that needs personal attention.
From the Chrome extension: While browsing Marketplace or Messenger, the PilotAgent floating panel shows a pause button for the current conversation. One click and the AI stops on that chat. One more click and it resumes.
When to Use It
High-value deals: A buyer is interested in your most expensive item. You want to personally guide them through the purchase.
Complex situations: The buyer has a specific question your AI is not configured to handle, like a custom modification or a special delivery arrangement.
Returning customers: A repeat buyer messages you and you want to give them personal attention.
Sensitive negotiations: A conversation has reached a point where you want to take over the pricing discussion yourself.
How It Works Technically
The pause state is stored server-side in your PilotAgent database. This means it is reliable. If the Chrome extension disconnects, if your computer restarts, if you switch browsers, the pause stays in effect. When you are ready to hand the conversation back to your AI, just resume it from either the dashboard or the extension.
The Bottom Line
Per-chat pause gives you the control of manual selling with the efficiency of automation. You step in only where you need to and let the AI handle everything else.