The Problem with Manual Lead Tracking
If you sell on Facebook Marketplace, you already know the routine. A buyer messages you about a couch. You chat back and forth. They give you their phone number or ask for your address. Then the conversation gets buried under 30 other inquiries and you never follow up.
Most sellers lose leads this way without even realizing it. The information is there in the chat, but nobody is pulling it out and organizing it.
How PilotAgent Solves This
PilotAgent's AI doesn't just reply to messages. While it handles the conversation, it also watches for contact details the buyer shares naturally. When a buyer says something like "You can reach me at 555-1234" or "My email is jane@email.com," PilotAgent captures that information automatically and saves it to your dashboard CRM.
What Gets Captured
PilotAgent extracts four types of contact information:
- Full name from the conversation context
- Phone number in any common format
- Email address when shared
- Physical address for pickup or delivery coordination
All of this happens during normal conversation flow. The buyer never knows anything is being tracked. There are no extra questions, no forms, no friction.
How the Built-in CRM Works
Every captured lead appears in your PilotAgent dashboard under the Leads section. From there you can:
- Filter by agent if you run multiple Marketplace accounts
- Search by name, email, or phone to find specific buyers
- Export your leads as a CSV file for use in other systems
- See which listing the lead came from
- View the full conversation that generated the lead
Leads are deduplicated automatically. If the same buyer messages you about three different items, you get one lead entry with all their info, not three duplicates cluttering your CRM.
Per-Agent Scoping
If you run multiple AI agents (available on Enterprise plans), each agent's leads are kept separate. This is useful for agencies or resellers managing multiple Marketplace accounts. You can view leads for a specific agent or see them all at once.
Who Gets Lead Capture
Lead capture is included on all paid PilotAgent plans (Starter, Professional, Enterprise, and Enterprise+). There are no add-ons or extra charges for it.
Why This Matters for Sellers
The average Facebook Marketplace seller responds to dozens of inquiries per week. Without a system to capture and organize buyer information, follow-ups don't happen and sales get lost.
With PilotAgent, every conversation becomes a recorded lead. Whether you follow up the same day or a week later, the buyer's contact information is waiting in your dashboard.
For high-volume sellers and agencies, this is the difference between running a business and just answering messages.