Negotiation Rules
Control exactly how your AI handles price negotiations. Set minimum acceptable prices and discount limits so deals close automatically within your profit margins.
How It Works
In the Profile Builder's Policies tab, you define your pricing boundaries. The AI follows these rules for every price conversation:
Minimum Acceptable Price
The lowest price you will accept for an item. The AI will never agree to anything below this.
Maximum Discount Percentage
Set a blanket rule like "no more than 15% off listed price" that applies across all items.
Firm Price Items
Mark specific items as non-negotiable. The AI will politely decline all offers on these.
What Happens During Negotiation
Lowball Offers
The AI politely declines and suggests a counter-offer closer to your acceptable range. It stays friendly without giving in.
Reasonable Offers
If an offer falls within your discount range, the AI accepts and moves the conversation toward pickup or delivery details.
"What is your best price?"
The AI responds based on your rules. If you allow flexibility, it may offer a small discount. If the item is firm, it says so clearly.
Bundle Requests
When a buyer asks about multiple items, the AI references the pricing rules for each and can suggest a fair bundle price.
Recommendations
- Start with a 10-15% maximum discount as a baseline
- Mark high-demand items as firm price
- Review your rules monthly as inventory changes
- Use the AI Playground to test negotiation scenarios before going live